Refund Policy – QUA Coffee Malaysia
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Refund Policy
We have a 14 days refund policy, which means you have 14 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at *insert email when ready*. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We reserve the rights to reject any refund request if evidences provided is insufficient.

You can always contact us for any return question at *insert email when ready*

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you if the refund request was approved or not. If approved, we will arrange a refund according to the item amount . Please remember it can take some time for the system to process and approve the transaction.